Refund policy
1. Return Policy
• Returns must be requested within 7 days of the date of delivery, through the Website, WhatsApp, or by emailing support@makaiglobal.in with your order number.
To be eligible for return, products must be:
• Unused, unwashed, and unworn;
• With original tags, labels, and brand packaging intact;
• Returned in original packaging along with the invoice/order confirmation.
• Products that show signs of use, alteration, damage caused by the customer, or missing tags/packaging will not be accepted for return, and the product will be shipped back to the customer.
• Innerwear, lingerie, and other intimate apparel, customized/altered products, and items explicitly marked “Non-Returnable” on the product page are not eligible for return, for hygiene and customization reasons.
2. Free Return & Exchange Policy
• One complimentary return or size exchange is provided per order.
• Any additional return or exchange request raised against the same order will attract a reverse logistics fee of ₹200, deductible from the refund amount or payable before pickup, as applicable.
3. Exchange Policy
• Exchanges are offered for size change only and are not available for change of product, color, or design.
• Size exchanges are subject to availability of the requested size in stock at the time of approval. If the requested size is unavailable, a refund will be offered instead.
• Pickup of the product to be exchanged will be arranged by MAKAi Global at no cost, in serviceable locations.
• In non-serviceable locations, customers may be required to self-ship the product to our facility; reasonable self-shipping costs may be reimbursed at MAKAi Global's discretion upon request and proof of shipping cost.
• If the replacement product sent under an exchange is itself found to be defective or incorrect, the customer may report this within 48 hours of delivery of the replacement, as per the Damaged/Wrong Product Policy below, and a further exchange or refund will be offered at no additional cost.
4. Order Cancellation Policy
• Orders may be cancelled free of charge at any time before they are dispatched, by contacting us at support@makaiglobal.in or through your account on the Website.
• Once an order has been shipped, it cannot be cancelled. You may instead initiate a return after delivery, in accordance with the Return Policy below.
• Refunds for cancelled prepaid orders will be processed to the original payment method within 7–10 business days of cancellation confirmation.
• MAKAi Global reserves the right to cancel any order prior to dispatch due to stock unavailability, pricing errors, suspected fraud, or failed payment/COD verification, with a full refund issued where applicable.
5. Sale & Discounted Items
Sale and discounted items are eligible for return and exchange under this Policy unless specifically marked “Non-Returnable” or “Final Sale” on the product page at the time of purchase.
6. Damaged, Defective, or Wrong Product
• If you receive a damaged, defective, or incorrect product, please report it within 48 hours of delivery by emailing support@makaiglobal.in or messaging us on WhatsApp.
Please provide the following to help us process your claim quickly:
• Order number;
• Clear photographs of the product;
• Photographs of the outer package and shipping label;
• An unboxing video, if requested by our support team.
• Upon verification, MAKAi Global will offer, at the customer's choice, a free replacement or a full refund, including any shipping charges paid, with pickup arranged at no cost to the customer.
7. Refund Policy
• Refunds are processed only after the returned product is received and inspected, and the claim is approved.
• Prepaid Orders: Refunds will be credited to the original payment method used at checkout.
• COD Orders: Since no online payment method exists to refund to, refunds for Cash on Delivery orders will be made via UPI or direct bank transfer to an account provided by the customer.
• Refunds will be processed within 7–10 business days of approval. Please note that the actual credit to your account may take additional time depending on your bank or payment provider.
• Shipping charges, if any were paid, are non-refundable except in cases of damaged, defective, or wrong products delivered due to an error on our part.
8. Cash on Delivery (COD) Policy
• Cash on Delivery is available, free of charge and with no order value limit, on pin codes serviceable for COD by our courier partners.
To prevent fraudulent or fake orders, MAKAi Global may verify COD orders via:
• OTP (One-Time Password) sent to your registered mobile number;
• WhatsApp confirmation message;
• A phone call from our team.
• Orders that fail verification, or where the customer does not respond to verification attempts within a reasonable time, may be cancelled at MAKAi Global's discretion.
• MAKAi Global reserves the right to restrict or withdraw COD as a payment option for any customer or order, including in cases of repeated order refusals or non-delivery.
9. Frequently Asked Questions
Q. How long does delivery take?
A. Usually 2–8 business days from dispatch, across serviceable pin codes in India.
Q. Is shipping free?
A. Yes, we offer free shipping on all orders within India.
Q. Can I exchange a product for a different item or color?
A. No. Exchanges are available only for a size change of the same product.
Q. Are sale items returnable?
A. Yes, unless the product page specifically marks the item as Non-Returnable or Final Sale.
Q. Who pays for return or exchange shipping?
A. The first approved return or exchange per order is free. Additional approved requests on the same order may incur a ₹200 reverse logistics fee.
Q. How long do refunds take?
A. 7–10 business days after the returned product is received and approved.
Q. Is there a fee or order limit for Cash on Delivery?
A. No. COD is free, with no minimum or maximum order value, on serviceable pin codes.
10. Contact Us
For any questions regarding shipping, returns, exchanges, refunds, or cancellations, please reach out to:
Makai Global Fabrics Private Limited
First Floor, C-203, Sector 63, Noida, Uttar Pradesh – 201301, India
Email: support@makaiglobal.in
Phone: +91 99101 39282
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST