Privacy policy

This Privacy Policy describes how Makai Global Fabrics Private Limited (“MAKAi Global”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information of users (“you”, “your”) of https://makaiglobal.in (“Website”). By using the Website, you agree to the practices described in this Policy.

1. Information We Collect

We may collect the following categories of personal information:

• Name;

• Email address;

• Mobile number;

• Billing address;

• Shipping address;

• IP address;

• Device and browser information;

• Order history and transaction details;

• Payment-related information (processed directly by our payment gateway partners; MAKAi Global does not store full card details).

2. How We Use Your Information

We use the information collected for the following purposes:

• Processing and fulfilling your orders;

• Providing customer support and responding to queries;

• Sending order confirmations, shipping, and delivery updates;

• Fraud prevention, COD verification, and order authentication;

• Improving the Website, products, and overall customer experience;

• Sending marketing and promotional communications, where you have provided consent.

3. WhatsApp & Marketing Consent

By placing an order on the Website, you consent to receiving transactional communications, including:

• Order confirmation and updates;

• Shipping and delivery notifications;

• Customer service and support messages.

With your separate consent, we may also send you:

• Promotional emails;

• Promotional WhatsApp messages;

• New product announcements and offers.

• You may withdraw your marketing consent at any time using the unsubscribe link in our emails, by replying “STOP” on WhatsApp, or by emailing support@makaiglobal.in.

Withdrawing consent will not affect transactional communications necessary for order fulfilment, nor will it be more difficult than the process by which you gave consent.

4. Data Sharing & Disclosure

We may share your personal information with the following categories of third parties, solely for the purposes described in this Policy:

• Courier and logistics partners, to enable delivery of your order;

• Payment gateway providers, to process your payment securely;

• Technology and IT service providers (including website hosting, analytics, and marketing platforms such as Meta/Google, where used) who assist in operating the Website;

• Government or regulatory authorities, where required under applicable law.

• We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

5. Data Retention

• We retain personal information for as long as necessary to fulfil the purposes outlined in this Policy, including order processing, accounting, tax, and legal compliance requirements, typically for a period of up to 7 years from the date of the relevant transaction, or as otherwise required under applicable Indian law.

• Where you withdraw consent for marketing communications, we will retain only the minimum data necessary to honour that withdrawal request and comply with legal recordkeeping obligations.

6. Your Rights

In accordance with the Digital Personal Data Protection Act, 2023, you have the right to:

• Access the personal information we hold about you;

• Request correction or updating of inaccurate or incomplete personal information;

• Request erasure of your personal information, subject to our legal and contractual retention obligations;

• Withdraw consent for processing based on consent (such as marketing communications) at any time;

• Nominate another individual to exercise these rights on your behalf in the event of death or incapacity;

• Lodge a grievance regarding the processing of your personal information by writing to our Grievance/Privacy contact at support@makaiglobal.in. We will endeavor to address your request within a reasonable time and in accordance with applicable law.

7. Children's Privacy

The Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a minor without appropriate consent, we will take steps to delete such information.

8. Data Security

• We implement reasonable technical and organizational safeguards, including secure servers, restricted access, and encrypted payment processing through our payment gateway partners, to protect your personal information against unauthorized access, alteration, or disclosure.

• While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Cross-Border Data Transfer

Certain of our technology, hosting, or service providers (such as Shopify and associated analytics or payment infrastructure) may process or store data on servers located outside India. Where this occurs, we take reasonable steps to ensure such providers maintain adequate data protection standards consistent with applicable Indian law.

10. DPDP Compliance

MAKAi Global processes personal data in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and rules made thereunder, and other applicable Indian laws, as may be amended from time to time.

11. Cookie Policy

Our Website uses cookies and similar tracking technologies for the following purposes:

• Essential cookies, necessary for core website functionality such as cart and checkout;

• Performance and analytics cookies, to understand website traffic and usage patterns (e.g., Google Analytics);

• Preference cookies, to remember your settings and preferences;

• Marketing and advertising cookies, to deliver relevant ads and measure campaign performance (e.g., Meta Pixel, Google Ads).

• You may control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect Website functionality, including your ability to complete a purchase.

12. Updates to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes in our practices or applicable law. The updated Policy will be posted on the Website with a revised “Last Updated” date. Continued use of the Website after such changes constitutes acceptance of the updated Policy.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy & Cookie Policy, please contact:

Makai Global Fabrics Private Limited

First Floor, C-203, Sector 63, Noida, Uttar Pradesh – 201301, India

Email: support@makaiglobal.in

Phone: +91 99101 39282